We’ll be back in the skies again soon!
We’re all experiencing some turbulent times these days. The COVID-19 pandemic has touched everyone’s lives in some way, has significantly impacted the global economy, and has set upon us the toughest time the aviation industry has ever experienced.
Norwegian’s primary focus now is to provide as good a service as possible to those customers affected by cancellations, while at the same time preparing to get through the coronavirus crisis and continue operations as before when society returns to normal.
The Customer Care team is working around the clock to help and support all customers, and there are several flexible options available for those who cannot or no longer wish to travel, such as changing flights and converting tickets into travel credit as CashPoints.
You can find more information about Norwegian’s re-booking options and all the latest information on flights on the COVID-19 updates page.
Your well-being on board
Due to government-imposed travel restrictions, the majority of Norwegian’s aircraft are now grounded, although some of the planes are still operating domestic routes in Scandinavia, and the company is working in cooperation with authorities when it comes to getting customers home.
The aircraft across all Norwegian’s modern fleet are fitted with the latest air filtration technology. The HEPA filters are effective at capturing close to 100% of airborne microbes – including bacteria and viruses – and have similar performance to those used in hospital operating rooms.
To protect passengers, crew and other colleagues, Norwegian has introduced enhanced cleaning procedures and carries precautionary kits on all aircraft. Should any suspected coronavirus cases occur on board, the crew is trained to handle such an event.
News for Norwegian Reward members
To ensure Norwegian Reward members keep their well-deserved Rewards while the airline’s services are reduced, the loyalty program has temporarily extended the qualification period for Rewards and paused their expiration.
Now, when looking at qualifying flights, instead of counting the number of flights a Reward member has taken over the last 12 months, the number of flights taken from 1 March 2019 will be counted. The expiration of Rewards will also be delayed for at least two months.
You can find more information about this when logging into your Norwegian Reward account.
A message of thanks from Norwegian
To all our customers – new, old and future – we hope to welcome you back on board Norwegian soon, and we thank you for understanding that we’re doing our utmost to take care of you, our crew and our operation in these challenging and uncertain times. We also want to say a big thank you for all the support and positivity from so many of you.
We will continue to work hard for Norwegian to still be a company that creates excitement and travel enjoyment; a company that dares to challenge the established and a company in which thousands of dedicated employees can meet for work every day.
Finally, we would like to thank you for the journey we have had so far and warmly welcome you on board again as the journey continues. Take care of yourself and your loved ones.